Returns FAQ

Return your rental to our Burlingame or Menlo Park Center. Rentals cannot be returned to Stanford Lucile Packard Children's Hospital.

Burlingame Center: 

Healthy Horizons Peninsula Breastfeeding Center

1432 Burlingame Avenue

Burlingame, CA 94010

Drop off times are Tuesday through Saturday 11am to 4pm.

Menlo Park Center: 

Healthy Horizons Silicon Valley Breastfeeding Center

671 Oak Grove Avenue

Suite P

Menlo Park, CA 94025

Drop off times are Tuesday, Thursday, & Saturday 12pm to 4pm.  

Other Return Options:

• You may return your rental by shipping it. We can provide a UPS label and charge your card on file. The rental return date is when the package is dropped off and scanned by UPS.
• If you need to drop off your rental another date or time, we accept returns 7 days a week at another local address. Email or call 650-347-6455 if this is needed and we will share the secondary location. 
• Dropoff in San Jose may be available by appointment only.  Please email sanjose@hh-bc.com or call 650-347-6455 if you want to drop off in San Jose. If you need to cancel or reschedule, please notify us 24 hours in advance. No-shows without 24 hour advance notice are subject to a $25 no-show fee. 
• You can extend your rental as long as you need it. We will automatically charge your credit card for another month when it is past due. Please note, we do not prorate monthly rentals if a rental item is returned before the due date.  
• Rental items not returned to an authorized return location are subject to a $75 retrieval fee.
  
  

Late Fees:

• Breast Pumps and some Scales have weekly and daily rates that are applied when returned less than 2 weeks overdue. You will be charged the appropriate weekly and daily rental rate. Example: If a rental is returned 1 week and 3 days overdue, the return fee is 1 x weekly rate + 3 x daily rate. Rentals more than 2 weeks overdue will be charged the monthly rate, this is less expensive for you.
• Medela Baby Weigh II and Doran Baby Scales have monthly rates only; they will be charged for another full month if returned any number of days past the due date up to the next rental month.

Rental Troubleshooting & Notification Policy:

If your rental is not operating properly, please contact us immediately so we can resolve the issue or replace the equipment. Please note: we cannot resolve issues retroactively and can only address problems from the time you notify us. Call us at 650-347-6455 or email us at breastfeedingcenter@hh-bc.com 

Condition of Equipment Upon Return & Additional Fees:

Please return rentals in the same condition as when delivered to you, ordinary wear and tear is expected. Per the rental contract, you agree that:

• You will return the Equipment in clean condition. If the Equipment is not clean, you agree to pay Healthy Horizons a minimum cleaning fee of $50.00. The Equipment must be cleaned with an approved cleaner, such as Cavicide. Unapproved cleaners include, but are not limited to, Bleach, Clorox Wipes and Lysol Wipes.
• You will return the Equipment in good repair. If the Equipment is not in good repair, you agree to pay Healthy Horizons a minimum charge of $400.00.
• If a case was included and is missing with an Equipment rental, you agree to pay Healthy Horizons $150.00 for the replacement cost.
• If a bottle holder was included and is missing with an Equipment rental, you agree to pay Healthy Horizons $19.00 for the replacement cost.
• Payment for missing items will be charged at the time the rental is received and completed.
• Missing items can be returned to either the Burlingame or Menlo Park store and receive a refund of the cost of the missing item within 2 weeks after the rental is returned. There are no refunds after 2 weeks from the returned date.